September 15, 2014
Dear Valued Customer:
Over the past several months, Dow has renewed our focus on Transactional Service Standards.
As part of this renewed focus, we have identified areas within our order policy that require an
update. Specifically, Dow in North America is revising its policies company-wide on: rush orders;
bulk less-than-full load (LTL) orders; and railcar detention. These policy changes will apply for
orders of all Dow products, effective October 1, 2014.
The new policies better reflect current business dynamics and will help to ensure that Dow
continues to provide you with consistent and reliable service. Additionally, the new enterprise-
wide approach will ensure consistency and transparency for you regarding Dow’s order
The following order policies will take effect on October 1, 2014, or as contracts allow:
Orders placed outside of lead time will be subject to the following surcharges:
USD $500 rush fee
Additional freight costs incurred (if any) in the case of Seller Absorbs Freight terms.
Bulk Less-Than-Full Load (LTL) Orders:
LTL is defined as less than 43,000 lbs. for bulk truck shipments.
In the case of Seller Absorbs Freight terms, phantom freight costs on bulk LTL shipments will
be assessed to the customer.
The following fees will be charged for railcars held longer than the allowed standard offering.
USD $150 / day Detention Fee up to 30 days
USD $500 / day Detention Fee 31-89 days
USD $1,000 / day Detention Fee 90+ days
Your Dow sales representative will be in contact with you to communicate how these policy
changes apply to you.
Thank you for your continued business.